Recently the Xbox Support team has launched a brand new way to help gamers with their burning support related questions. The Xbox Community Xpert (beta) allows normal community member to help other gamers in need of help. While these Xperts are not Microsoft employees and they don’t work for the Xbox Support staff, most of them (such as myself) do know their stuff.
It’s like asking a question in the Official Xbox Forums, but in real time! Just type your question into the chat window below and you will be automagically connected with an Xbox Community Xpert based on what you want to know. Just like in forums, all conversations are saved and stored.
So basically if you are impatient and need answers now, this is a feature for you. Not satisfied with the answers you got from your Xpert? Hit up @XboxSupport on Twitter or call 1-800-4MY-XBOX.
If you do chat with a community Xpert be sure to thanks them and rate how they did. They took the time to help you so if they did a good job let them know!!