Monthly Archives: November 2010

Noble Map Pack out today

Halo Reach’s first Map Pack hit Xbox Live today. The collection dubbed the Noble Map Pack contains three stunning new maps Anchor 9, Tempest, and Breakpoint. This pack will run you a reasonable 800 Microsoft Points.


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Posted by on November 30, 2010 in Halo


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The Patching Process

Via Josh Olin on the official forums

Hey Black Ops community –

To answer many questions about the game update / patching process, I’ve provided a short walkthrough below to explain how it works and provide some basic timelines for each phase in the cycle.

    Phase 1: Gather feedback, reproduce reports and implement solutions.

  • • As soon as the game is released, we scour the forums and play online with fans to gather feedback.
  • • The QA team reproduces all feedback reports in a test environment, enters them into our database, and assigns them to dev team members.

    • o Like any scientific process, reports must be reproduced in the test lab before they can be addressed. With millions of users playing the game, something reported by only a small number of users may not be easily reproducible. For this, it’s important that all reports in the forums provide as much helpful information as they can.
  • • Estimated time: Generally 2 weeks to build a comprehensive list, reproduce in the test environment, research cause, and implement solutions. This phase is typically the longest part of the process and can easily take more than 2 weeks, depending on the number and complexity of reports. Once a game is released, every change made is high risk, and adequate time is needed to implement the best possible solution. Phase 2: Test internally.
  • • Once the highest priority reports have been resolved, the updated game goes through a rigorous internal testing procedure.
  • • If new issues are discovered or the original issue is not fixed appropriately, more time is needed to research and implement new solutions. Video games are highly complex pieces of software. Every change made has a potential impact somewhere else in the game, so the entire game has to be tested with each update.
  • • Estimated time: Minimum of 1 week to thoroughly test the entire game and internally approve the update for release. Phase 3: Console manufacturers test and approve the update for release.
  • • As soon as our QA team has approved the update internally, it is then submitted to the console manufacturers for their own testing and approval. At this point, it is out of our hands.
  • • If the game update is approved by the console manufacturers, the cycle is done and the update is prepped for release. If the game update is rejected, an accelerated version of the entire process starts again.
  • • Estimated time: Minimum of 1 week to get an approval.
    • o Note: PC patches do not require manufacturer approvals, but because of the high number of variables in computer hardware and OS configurations, both Phase 1 and Phase 2 require additional time that does not exist on consoles which have standardized hardware. The PC patch development cycle takes about the same amount of time start-to-finish as that of consoles.

    Phase 4: Release

  • • Once the game update is approved by both internal QA and the console manufacturers, it gets prepped for release. This is a very short phase, but it can add time to the process depending on a number of variables.
  • • Estimated time: Generally 2-3 days.

That is a high level overview of the patching / update process. Time estimates listed above are averages – it usually takes at least a full month to complete a game update cycle. Often, there are multiple full game updates in the works simultaneously, which is why you see less than a month between full game updates. In some emergency cases, this time can be accelerated, but this is very rare.

The description above outlines the process for publishing permanent game updates and does not apply in the same way to hot fixes. Hot fixes are temporary, server-side fixes that are used to patch in simple adjustments to the game. These are not permanent fixes, and they only apply to online portions of the game. Most significant changes to the game cannot be made with a hot fix.

There you have it – hopefully this removes some of the mystery of the game update and patching process. Enjoy the game and continue to communicate your feedback to us!



In other words my friends, be a little patient. These fixes take time and a lot of effort from a lot of different people.

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Posted by on November 30, 2010 in call of duty


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First Black Ops Mythbusters

From the same people who confirmed and busted the myths of MW2, has released the first installment of Call of Duty Black Ops Mythbusters.


While I answered a few of these myself on my own the others are great FYI’s. Can’t say I plan on diving over any RPGs anytime soon but at least now I know I can!

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Posted by on November 28, 2010 in call of duty


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Ask an Xpert

Recently the Xbox Support team has launched a brand new way to help gamers with their burning support related questions. The Xbox Community Xpert (beta) allows normal community member to help other gamers in need of help. While these Xperts are not Microsoft employees and they don’t work for the Xbox Support staff, most of them (such as myself) do know their stuff.


It’s like asking a question in the Official Xbox Forums, but in real time! Just type your question into the chat window below and you will be automagically connected with an Xbox Community Xpert based on what you want to know. Just like in forums, all conversations are saved and stored.

So basically if you are impatient and need answers now, this is a feature for you. Not satisfied with the answers you got from your Xpert? Hit up @XboxSupport on Twitter or call 1-800-4MY-XBOX.

If you do chat with a community Xpert be sure to thanks them and rate how they did. They took the time to help you so if they did a good job let them know!!

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Posted by on November 27, 2010 in Xbox


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